TERMS & CONDITIONS
RETURNS
Refund Policy
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Change of Mind
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You can cancel your order due to a change of mind prior to dispatch of your order. This excludes personalized or custom-made items, gift vouchers, and any purchases on special or sale.​
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If a change of mind occurs after your order has been dispatched, you are responsible for returning the items to Bombed Yarns within one week of their arrival at your postal address. The product must be unused, undamaged, and returned in its original packaging.​
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You are also responsible for any loss of value of the item(s) which are not returned in their original condition. Refunds will be refused if these conditions are not met.
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Faulty or Damaged Items
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If at any time you believe the item is faulty or if it arrives damaged, please contact Sarah directly with any issues or concerns about your order. She will endeavor to resolve your concern to the best of her ability.
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Refunds
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To request a refund, please contact Sarah at sarah@bombedyarns.com.au. Once the issue has been discussed, ship the product to 16 Smith Street, North Hobart TAS 7000, Australia within one week of the parcel's arrival at its destination. You will need to track the parcel and send the tracking number to us.​
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Once your returned item is received and reviewed, we will notify you. Approved refunds will be processed within three working days, and the amount will be credited to the original payment method. Note that original shipping charges will not be refunded.​
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Exclusions: Personalized or custom-made items, gift vouchers, and any purchases on special or sale are not eligible for refunds.
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We reserve the right to refuse refund requests that do not comply with the terms outlined in this policy. This policy is subject to change at our discretion and without prior notice.
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For further assistance, please contact us at sarah@bombedyarns.com.au
SHIPPING
Shipping Policy
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Shipping Schedule: Bombed Yarns ships orders twice a week. Orders are processed in the order they are received. Pre-orders are dispatched no later than two weeks from the order date unless the customer is contacted with updated information.​​
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Shipping Fees:
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Standard shipping: Flat fee of $12.
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Express shipping: Flat fee of $15.​​
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Shipping Carrier: All shipments are sent via Australia Post with tracking numbers provided for every order. Customers can use these tracking numbers to monitor their shipments. Please note that Bombed Yarns is not responsible for Australia Post's delivery times or tracking updates. However, we will assist as much as possible in the event of freight issues.
Shipping Options
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Australia
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All items are shipped with tracking.​​
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If you prefer express shipping, please select the Delivery Upgrade option.​​
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For orders over $100, it is highly recommended to purchase insurance to protect against parcel loss by Australia Post. Customers who choose not to purchase insurance accept that Bombed Yarns is not liable for replacement or reimbursement once the parcel has been lodged with Australia Post.
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International
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All international shipments include tracking.​​
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If the actual shipping cost is less than the estimated charge, Bombed Yarns will refund the difference.​​
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Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Privacy Policy
Effective and reviewed from 1st January 2025
At Bombed Yarns, we take privacy very seriously. We are committed to protect your personal information to the best of our ability. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our store, website, or engage with us in any way.
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Information We Collect
We may collect the following types of information only when appropriate:
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Personal Information
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment details (processed securely and not stored by us)​
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How We Use Your Information
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We use the information we collect for the following purposes:
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To process and fulfill your orders
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To communicate with you about your orders, inquiries, or promotions
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To improve our products, services, and customer experience
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To send marketing communications (with your consent)
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To comply with legal obligations
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Sharing Your Information
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We respect your privacy and will never sell or share your personal information with third parties, except:
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When required by law or legal processes
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To trusted third-party service providers (e.g., payment processors, shipping companies) to fulfill your orders
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To prevent fraud or unauthorized transactions
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Data Security
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We implement appropriate technical and organizational measures to safeguard your personal information. However, no data transmission or storage can be guaranteed to be 100% secure.
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Your Rights
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You have the right to:
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Access, correct, or update your personal information
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Opt out of marketing communications at any time
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Request the deletion of your personal information (subject to legal or business obligations)
To exercise these rights, please contact us at sarah@bombedyarns.com.au
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Cookies and Tracking Technologies
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We use cookies to enhance your browsing experience and improve our website. Cookies are small files stored on your device that help us understand how you interact with our site. You can control or disable cookies through your browser settings.
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Third-Party Links
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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.
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Changes to This Privacy Policy
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We update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
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Email: sarah@bombedyarns.com.au
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Address: 16 Smith Street, Inside the Old Warehouse, North Hobart, Tasmania
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Thank you for trusting Bombed Yarns with your personal information.